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ERP For PDAM (Regional Drinking Water Company)

Solution: Operations
Industry: Accomodation & Food Service Activities
Company: PDAM Indonesia

Perusahaan Daerah Air Minum (PDAM), aka Regional Drinking Water Company is a venture belongs to the region, which actives in the sanitary water for public society. PDAM can be found in each province and monitored by the executive apparatus as well as the legislative region.



Since each region's PDAM are managed differently, with different business process & policy. Some PDAM's are also lacking in data. To tackle this issue, WGS developed a dynamic application capable of being set to each region's business process & policy while protecting important data and standardizing report. The application is an Integrated Management Information System (Sistem Informasi Manajemen Terpadu) to record activities in PDAM.



The ERP system, consists of eight module (HR Management, Distribution, Customer Service, Billing System, Production, Public Procurement, Accounting, and Warehousing), are integrated with each other perfectly. The purpose of this application was to help small PDAM in the operational terms; preventing data lacking, data losing and so on. Overall, this application helps PDAM to automate their work and business process.





The application consists of:

- web application, to show the technical core of ERP data.

- smartphone application used by the registrars when to record the water meter from each customers.



To be able to be customized based on local PDAM needs, there's no hard code for dynamic data. It is developed on top of PHP, with MySQL database using Apache service and Codeigniter framework.



For the mobile version, we developed Android app that runs properly on all standard Android screens 800x480, 1024x600, 1280x800; runs on Jellybean OS version 4.2.x or higher; runs on HTX, Samsung with minimum 1GB memory; in one APK.





The Application Features:

• Provides printout documents given to the PDAM customers

• Has dynamic master data and setting, for custom and implement in all PDAM branches without any problem.

• Automatic accounting system for general transactions such as monthly invoice, ledger, and many more.

• Integrated with the Android smartphone application, water meter report can be done manually or through automatic synchronization.

• Role and user management.

• Customized tariff to each PDAM that can be activated automatically based on date.


  • Business Issue: The client wanted an Information System, which can be used by other PDAM branches to standardize activities report using this Information System.
  • Business Solution: Develop an integrated ERP module with dynamic data, which was able to be customized based on the local PDAM needs with no hard code for dynamic data.
  • Benefits: Preventing data loss from small PDAMs, while standardizing reporting. This application help both the PDAM's management, staff & the government.
  • Lesson Learned: The best practice to make an integrative application is by using a framework, like Laravel. Then, other useful technologies such as Cron, Auto suggestion form, SMS gateway, and progressive tariff algorithms can integrate the system well.

Whether you need assistance for the whole software implementation process or just one particular service, we are ready to contribute.

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HQ Office
Jln. Soekarno Hatta No. 104
Bandung, Indonesia, 40222
P: +62 22 603 4882
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The Breeze BSD City, Gedung Cinema
Jln. Grand Boulevard
Tangerang Selatan, 15345
P: +62 21 8064 0527