Industry: Financial Services Industry (FSI)
Company: Private in Indonesia
Our client is one of the leader in the Indonesian banking industry. They need an innovative mobile application addition to support their business better within the country. To accelerate the banking services, our client came up with the idea of making a virtual branch in a mobile app, so customers have an easy access to do their banking needs whenever and wherever they want.
All mobile form runs with an integrated system to make all transactions available in any branches. The Mobile Form on eBranch makes it easier for customers to get many banking services such as
- Account Registration
- i-banking Activation
- ATM Card Replacement
- Security Token Replacement
- Blocking Release
- and Reference Letter Application.
Some of the application features:
1. Individual section
2. Business section
4. eRate currency
5. Location Selection
8. Reference number can be saved into customer gallery
9. Reminder notification
10. Transaction proof
11. Product info
12. Customer transaction Services
13. Reservation branch list
There is a special technical feature made for this app, a biometric finger login. A technology for better security to unlock user’s device. This technology is used by the bank for safer customer’s transactions. User can login with verified username and password, and system (server) detects whether the device has a biometric finger print technology or not. The application gives users option “Login with Finger Print” to improve security.
When user allows it, then on the next login user does not have to repeat the process. All they have to do is to paste their registered finger on the device. This is our Agile Contract project, making full use of Scrum as software development management for the system. With this framework the team has a wide room to develop an application and suggest solutions for the business.