About Product

DevRev is an AI-native platform designed to unify customer support, product development, and engineering within a single, intelligent workspace.

DevRev is an AI-native platform designed to unify customer support, product development, and engineering within a single, intelligent workspace. Founded in 2020, DevRev was created to bring end users, sellers, support, product teams, and developers together on a shared platform. This integration fosters a more collaborative environment, eliminating departmental silos and aligning all functions toward a unified customer and product experience.

At the core of DevRev’s system is AgentOS, an intelligent operating system that supports both human and AI agents. It uses a unified knowledge graph to connect customer and product data, enabling intelligent routing, classification, and prioritization of conversations, tickets, issues, and feature requests. This setup ensures that all interactions and work items are handled efficiently and contextually, improving internal coordination and responsiveness.

DevRev offers a range of AI-powered tools designed to boost team productivity and enhance customer satisfaction. Its AI assistants can handle tasks such as automatically triaging and responding to customer support requests, thereby reducing manual workloads and increasing resolution speed. An AI-curated knowledge base continuously learns from existing documentation, support conversations, and user feedback to provide accurate and fast solutions. Additionally, a no-code workflow builder allows users to automate and customize processes across departments, streamlining operations.

A key feature of DevRev is its Conversational AI Builder, which enables the creation of custom AI agents without the need for coding. These agents can perform various tasks, including summarizing customer emails, clustering related issues, generating product enhancement descriptions, and analyzing sentiment in communications. Integration with popular tools such as GitHub, Jira, and Slack ensures that teams can enhance their workflows without leaving their preferred environments.

In summary, DevRev is a powerful solution for organizations looking to modernize their operations with AI. By consolidating tools, data, and teams into a single platform, it enhances collaboration, shortens development cycles, and improves the overall customer experience. Its AI-driven architecture and customizable components make it a forward-thinking choice for businesses aiming to stay competitive in the evolving digital landscape.