Industry: Banking & Finance
Company: Private in Indonesia
One of the goverment's commercial Banks in Indonesia, wanted to improve their digital service by providing virtual banking application for customers and prospective customers who want to open new accounts and who wish to consult with about banking products. Limited time and distance are often an obstacle for people to open bank accounts and take care of their finances in the bank.
To answer this challenge, The Bank initiated the idea to create a virtual branch, which is a digital application that allows it to be accessed via mobile devices with internet connection, so that people can open a new account and ask about banking services directly to CS Representative. WGS developed a responsive website as a Virtual Branch, which is a web application that allows the user (client / non-client) to interact directly with the customer services via the chat feature and also the user can perform an online account opening (and later verified at the branch office).
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