Telecommunication Services

Super App as One Stop Solution for Entertainment


Customer Experience


Private in Indonesia

Project Overview

Our client is one of the largest telecommunication company in Indonesia which is transforming themselves to be the leader of digital company in the region. The company wants to implement digital music and video services for customers by increasing quality, offering easy transaction and providing various games in one platform. As we all know that people in every corner of the world now prefer to use their smartphones in daily life.

Consumers today are not only demanding, they also expect some good experiences with innovation. So, the company needs to acquire the right customers, listen to the engagement, and deliver some relevant messages to build a loyalty with a special system. WGS helped the client and developed a super app, it is an entertaintment hub application developed using agile method and Go programming language.

As an entertainment hub, this application is correlated with ticketing company, news aggregator, ecommerce service and entertainment content provider. There are six important roles that makes the application runs well, they are:

  1. Anonymous user
    This user has not registered themselves in the app.
  2. Registered user
    This user has registered in the application.
  3. Subscribe user
    This user has registered themselves and subscribed to the content provider in the entertainment hub.
  4. Admin
    Has full access at the backend and manage all settings inside the application.
  5. Helpdesk
    When registered user finds any kind of troubles in the entertainment hub then the helpdesk will give them a hand with an appropriate solution.
  6. Timer
    This is a user system that triggers events at a certain time and requirements.

Here are a few from many features in the application, as follows:

  1. Buy digital content package
  2. Song Recognition (on mobile)
  3. Play Pre Listen music
  4. Update top chart music with new release, most popular, etc
  5. Update movie releases
  6. Get Cashback
  7. Billing payment
  8. Wifi locator to seek the nearest wifi available
  9. Create playlist
  10. Sync digital content
  11. Transaction proof
  12. Customer Services

Business Issue

The application is made to stand out and keep the brand on top of customer’s mind in this digital world. It is not an impossible mission to engage people by delivering meaningful experiences so the connection between the two parties will continue to grow over the time.

Business Solution

This application both answers & listens to customers’ question in every channel throughout their exciting journey. People will easily find various entertainment they need on the go through this entertainment hub super app.

Lesson Learned

Users will get new exciting experiences from the application that is created exclusively to follow the growing and thriving digital culture.


People will get instant access to a smart application where they can have a variety of entertainments and contents easily by only tapping their finger on their smartphone screen. Users can also find tickets, seek nearby wifi, and get ecommerce services in one place.


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