Industry: Wholesale, Retail, Distributor
Company: Private in Indonesia
Update 2020: This solution would help companies in the current situation of COVID-19 Pandemic, for more info about B2B LOYALTY PROGRAM – REWARD MANAGEMENT SYSTEM? click here.
In today’s competitive market, customer loyalty is crucial for the company’s continuous business growth. Since it is hard to find a new customer, most businesses are now depending more on their loyal customers and repeat visits. Business practices today is also evolving as everyone has made lifestyle changes and so does the B2B customer, where they are more apt to do online research before turning to a potential buyer.
Our client is one of the world’s biggest multinational consumer goods company which owns over a hundred brands with a high turnover number every year. They asked WGS to find the best solution to empower sales representatives to manage the sales contract easier. The company wanted to digitalized and track sales contract with hospitality service providers and wholesalers by using a simple tool. So, WGS provided a good system to automate ways to create, approve, keep track, and follow up sales contract based on actual performance.
There are five roles with specific tasks in this mobile responsive web application, as follows:
While, in the back-end there are four roles involved in this application, as follows:
In here, admin can view:
Admin can also manage the master data of every roles (operator, sales, wholesaler, distributor, brands).
2. Admin marketing
Managing rewards and creating program package and program monitoring are the roles that run by admin marketing at the back-end. This user has a responsibility to upload voucher code to be activated on SMS by the operator, and view all information including summary, achievement, and activity table.
3. Admin finance
This user can view all sales information including: