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Process Automation for Quality Improvement in Services Companies

  It is common that a service company may face se...

Singtel: Food & Restaurant Website for Guide & Reservation

Solution: Marketing
Industry: Accomodation & Food Service
Company: Singtel

Our client is a telecommunications company, Singtel, the largest mobile network operators in Singapore, previously known as Telecommunications Equipment until 1995. The client asked WGS to help them with building a new system, enhancement on existing software, and its maintenance for a better web performance.

The client has an existing HungryGoWhere.com ecosystem of applications, which is the leading food portal in Singapore with online presence in Hong Kong, Malaysia, Vietnam, Cambodia and Australia. They requested WGS to help with further development and to support Singtel to maintain the ecosystem with these services:
● Application Delivery & Managed Services (ADMS)
    - Support for the functions, monitoring of all services, and troubleshooting in case of issues arise
    - Enhancement of functions for in-scope applications
    - Development of new major application into the ecosystem
● Transition Services for initial engagement
● Disaster Recovery, restart and reconfigurations of server

We have made a necessary improvement on HungryGoWhere Reservation System speed interface and maintenance web applications based on Symphony 2. The new system runs on top of a CSS3, Java Script/plugin, Bootstrap. On the front-end, the application uses HTML5/CSS3, JavaScript, and Bootstrap.

As for a mobile application, WGS maintananced the app based on Android SDK and iOS SDK as existing system. The deliverable for Android is the mobile Chrome/Firefox and for iOS is the latest Safari.


Here are a few from many useful features in the application, as follows:
Front-end
1. Restaurant Profile
2. SERP
3. Delivery Order
4. Gallery
5. Dinning Guide / Article
6. Promotions / Deals

Back-end
1. Broadcast push notification
2. Merchant Management
3. Reservations
4. Gallery Management
5. Dinning Guide Management
6. Role management
7. User Management
8. Landing Page Management
9. RnR Management



Building an application needs communication media between language programs, so WGS used these media, as follows:

Technical Specification
PHP Framework
- Symphony 2.5.2

Front End Web
- HTML5
- CSS3
- Java Script/plugin
- Bootstrap API
- Symphony 2.5.2
- Jetty
- Java Server

OS
- Client Desktop : Windows, Linux, Mac OS
- Client Mobile : Android Server
- Server : Cloud
- OS : Ubuntu 12.04
- Database : MySQL and MongoDB
- Eclipse - RabbitMQ

Technical Specification:

-
  • Business Issue: Singtel need help to maintain and improve HungryGoWhere as Singapore’s leading digital information on food & culinary establishments, that will serve mobile and online visitors for food and restaurant advice.
  • Business Solution: We help our client with a complete package of our services, The ADMS for multiple application in the HungryGoWhere ecosystem of applications. From bug fixes, change requests, feature enhancements, patching and upgrade of software as and when requested by the client, while also monitoring of uptime for all services and troubleshooting in case issues arise.
  • Benefits: We help the client to built a new system supporting a better distribution of management quality and performance optimization.
  • Lesson Learned: ADMS helps the company in upgrading their business performance and continually improve the quality to meet customer’s demand.

Whether you need assistance for the whole software implementation process or just one particular service, we are ready to contribute.

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