Wholesale, Retail, Distributor

Live-Entertainment Event Ticketing Management System


Customer Experience


Private in Indonesia

Project Overview

Our client, is a company that has extensive experience and distinguished reputation for providing Sales and After Sales Service of various petroleum equipment and product supply. They expand the business to other sectors and services. Now, they want to build a new application system to provide event-goers with an enjoyable one-stop platform in search of Live Entertainment ranging from music, theatre, sports, and other event genres. The system is expected not only to facilitate ticket sales but also able to handle various forms of sale and payment from box office venues, agents, or online sales. So the system should possess flexibility, simplicity, and speed that allow the company to do different solutions for the business.

A ticket management system allows customers to buy tickets and select seats of their choice. This ticket management system also integrates to a payment gateway so customers could pay for the tickets of their choice.

The interesting features of the application are:

  1. Search button
    Users can search any events they look for in this searching button. They can search the event by name, venue, date, event, or combination of that.
  2. Browse tabs
    Users are able to explore events based on recommendations such as “Now Showing”, “Coming Soon”, “Advanced Sales” and “Categories”.
  3. Promotion tab
    Users are going to find the events promotion easily by clicking on the promotion tab. Here they will find the show events with current and upcoming promotions, see the period of promotion, read the terms and condition, and find the link to buy ticket.
  4. Event info page
    Complete guide of information is displayed in this page. Users can find event image, date/time, venue, ticket price, event synopsis, promotions, venue information, admission rules and link to ticketing software in this page.
  5. Customer login and register page
    Customers need to register before they make any transactions in this website. In this page, all process of registration is displayed clearly and customers can follow the steps to do it. When they have their account, customers will be able to view their transactions, browse history, edit their account and manage the subscription.
  6. Promoter login and register page
    Here, the promoters can register to promote their events and the registration will be reviewed, verified and activated by admin. Promoter is everyone who wishes to promote their events on the website to attract more enthusiasm for public.

Another interesting feature of this web-based application is the integration between booking system, membership registration from other system and transaction information from other system. So, the system in this application is integrated with 3rd party system to provide an easier transaction management.

WGS developed a web application on top of Laravel version 5.2 and PHP 5.5 . X as requested by Client. It runs on top of a CentOS, Apache webserver, and PostgreSQL. On the front-end, the application uses HTML5/CSS3 and JavaScript. As for a mobile application, WGS develops the app on using Android and iOS as requested by Client.

Business Issue

There are many events out there with their own platform but it is not a complete solution until customers could buy tickets easily anywhere.

Business Solution

Events could be aggregated to one ticketing management system platform so customers would be able to buy tickets of the events of their choice with seat selection of their choice easily.

Lesson Learned

The application allows the company to provide superior experience for their customers in an efficient and organised way that makes customers could have satisfying experience to buy tickets and select seats for events.


There is less time wasted with a new application system so company can do more promotional activities that increase platform owner revenue.


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