Capabilities

Trikomsel: Repair Order Management Software

  • Solution

    Operations

  • Company

    Private in Indonesia

  • Industry:

    • Wholesale, Retail, Distributor

Next 7fb45a3782fbbe1ddf3ce9e3e71160078b642e43b4e461d27497c12d31ea3247
Dotted 972dce09448099a3bb6df0fd232a502f8f96512e1b62302382eb7f1dcf00f05c

Repair Order Management is a web based application that aims to track or monitor repair operations to be more transparent to the client and more effective for technician in inventory management and communication between internal division. Repair Order Management has repair work flow system that covers all repair process at Collection Point, Service Point, Service Center, Main Service Center, Warehouse and Call Center which support multiple brands. WGS developed this application using Laravel framework with PostgreSQL which was generated with Avelca Application Generator to shorten development phase and customized the generated application for business flow logic implementation and added some new features.

Cloud 01 679fe2d9ae1b7155d2a17353f95c168c4d1eb7ce15c89857c6b322fb5bba0d64 Cloud 14 8c9b1902e86cb814d34aa6a72b4ba79ba2d3f0737e933f5215cc34838ff639dc
  • Business Issue

    Manual repair order system is not effective anymore and not transparent to customers so WGS want to help companies with this issues and migrate it to semi-automated system

  • Business Solution

    WGS developed a product called Repair Order Management to helped companies who want to migrate from manual system to semi-automated system

  • Lesson Learned

    Repair order management system could monitor the utilization of spare parts and make repair order process to be more transparent to customers

  • Benefits

    Companies using this application will found it easy in processing and tracking repair order which was integrated with inventory management to track spare parts utilization