Private in Indonesia
Update 2020: This solution would help companies in the current situation of COVID-19 Pandemic, for more info about B2B LOYALTY PROGRAM – REWARD MANAGEMENT SYSTEM? click here.
In today’s competitive business, customer loyalty is one of the important keys to boosting your revenue. Customer loyalty is built from the relationship between the customers to the brand. The customers' needs and demands are dynamic and retaining customer loyalty is not an easy task. That is why a company has to strengthen the relationship between their products with customers because it is vital for their business performance.
This is a solution designed by WGS for a foodservice business of a UK multinational consumer goods company in Indonesia. This loyalty application will help the company to build loyalty between the company and their wholesaler customers, improve customer retention, attract new customers, and nurture a better relationship between the brand and their B2B customers.
Our client requested WGS to develop a better monitoring program over stores that sell products from their company. While providing more beneficial services for the end customers, such as vouchers or awards, as well as other goods or cooking demonstrations.
There are three (3) users with different roles in the application, as follows:
The three types of wholesalers are:
Here are a few from many features in the application, as follows:
Our client needs to look for new and effective ways to expand and strengthen the customer reach and engage an emotional bonding with their customers.
A loyalty application is a way to maintain and increase customer retention which offers the program tracking and engaging with the customer easily and directly.
Our client has another way to differentiate the brand and store by offering an enhanced customer experience and connecting with their emotions.
Customers gain more appreciation by having a comprehensive and personalized program to make them have an emotional connection with the brand.
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