Industry: Health Care
Company: Private in Indonesia
Processes are the core of a business that exists in every department and team and are critical to the outcome of operations. Business processes can be viewed as a blueprint that defines the pathways and flow of activities that run within and between different business functions. However, moving from point “A” to point “B” along these pathways, and doing it as efficiently as possible may not be as simple as it sounds. Without proper management and effective system implementation, companies often struggle with complexities and inefficiencies. This is why having an effective Business Process Management System is critical.
The client is a state-owned enterprise that provides commercial health insurance services that aimed to boost its efficiency as well as improving services. One of the vital issues they were facing was the broad use of paper documents including for approval processes which were highly inefficient; the massive amount of paper documents and its copies mostly led to the slowdown of processes just to search for the correct ones which are often slipped or misplaced. Holding to the values of Integrity, Persistence, Creativity & Innovation, as well as service excellence, our client realize that they need to increase efficiency by introducing automation to more steps in a process.
With years of experiences in the field of Information Technology and digital system, we managed to provide a User-friendly Business Process Management System (BPMS) that could help them to easily build & enforce their Standard Operating Procedure (SOP) with improved process control. By installing our customizable BPM software, they were able to overcome the much-occurred business problems, such as manual inefficiency, paperwork, lack of control, and also high cost.
Our solution consists of:
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